Refund policy
Your satisfaction is deeply valued, and we are here to help should your purchase not meet your expectations.
Strict 14-Day Return Policy
Eligibility for Returns:
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Returns only accept returns within 14 days of delivery.
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Items must be undamaged, and returned in original packaging.
Returns and Exchanges
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Approved returns are eligible for exchange or store credit only.
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Refunds are not offered as part of our standard policy. However, if a refund is approved for a return or canceled order, a minimum 20% deduction will be applied to cover all unavoidable order preparation, handling, and processing fees.
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Original shipping fees are non-refundable. For international orders, customs duties, taxes, and other related international shipping costs are not refundable.
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For international orders, customs duties, taxes, and shipping costs are not refundable.
- Store credit or exchanges apply solely to the item’s original value.
Initiating a Return
- To initiate a return, email info@supasauna.co.uk with your order information, request and reason for return. If you have already contacted our team and your refund was approved, please securely package your item for return and await instructions from our sales team.
Returns SupaSauna
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Buyer responsible for return shipping costs unless the item was received damaged or incorrectly fulfilled.
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For shoppers local to our warehouses or showrooms, we welcome in-store visits for your returns/exchanges. You will need to email us to find out the exact location of where your piece was manufactured.
For questions about this policy, please email us at info@supasauna.co.uk. We value your trust in our craftsmanship and strive to ensure every transaction meets our standards of quality and service.
